Frequently asked questions
Here are the most common questions we're asked about Haidi's limited edition prints, from shipping and framing to care, authenticity, and more.
Do you ship worldwide, and when will my order arrive?
We offer worldwide shipping for all orders.
Delivery Times:
United States: 7-14 working days
United Kingdom: 7-14 working days
European Union: 7-14 working days
EEA & Switzerland: 7-14 working days
Canada: 7-14 working days
Rest of the World: 7-15 working days
Orders from the US, UK, EU, EEA and Canada come with free shipping. Orders from the Rest of the World have a flat £26 shipping rate.
All orders are sent via tracked delivery. Some orders may have items shipped separately. For full details, please see our Shipping Policy.
What paper and framing are used for Haidi's limited edition prints?
Haidi's limited edition prints are produced using a giclée process on 310gsm Hahnemühle German Etching, printed with archival, ultra-wide gamut inks.
For framed orders, we use FSC®-certified wood frames, fitted with UV-filtering glass (approximately 45%) and an acid-free window mount.
Framed prints arrive ready to hang, while unframed prints are supplied ready for framing of your choice.
How are Haidi's limited edition prints packaged?
All limited edition prints are packaged using sustainable materials, carefully chosen to protect your artwork and minimise our environmental impact.
For all orders, the print and Certificate of Authenticity are placed inside individual protective sleeves. Unframed prints are then shipped in a sturdy tube or envelope, depending on the size.
Framed orders are packaged using recyclable archival foam housed inside a robust cardboard box to protect the frame and glass during transit.
Do all limited edition prints come with a Certificate of Authenticity?
Yes. Every print comes with a digitally signed and numbered Certificate of Authenticity, detailing the artwork's title, edition number, print size and archival paper specifications.
What happens if my order arrives damaged or goes missing?
If your order arrives damaged or is lost during shipping, we will provide a free replacement. In the unlikely event of an issue, please get in touch with us here and include a photo of any damage so we can resolve it as soon as possible.
For the full details, you can also view our Return and Refund Policy.
What happens if I want to return or cancel my order?
Orders can be cancelled at any time before they’re dispatched. Once an order has been dispatched, cancellations are no longer possible.
If you would like to return a limited edition print, please contact us within 14 days of receiving your order. To ensure the integrity of each piece, returns are accepted only where prints are returned in their original, undamaged condition. We do not cover return shipping costs.
For the full details, please view our Return and Refund Policy.
Do you pay customs duties, import taxes and similar charges?
We do not prepay customs duties or import taxes.
Orders made from the US, UK and the EU are fulfilled locally and are not subject to additional customs charges. For destinations outside these regions, local import and customs fees may apply, depending on your country.
For the full details, please visit our Shipping Policy.
How should I care for my limited edition prints?
To keep your limited edition prints in the best condition, we recommend following the guidance inside our care guide, which you can read here. It includes detailed instructions on framing, handling and maintenance to help keep your print looking pristine.
Are Haidi's prints environmentally friendly?
Yes. Haidi's limited edition prints are 100% carbon neutral, from production to packaging and delivery.